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fix: Remove the user when a ticket escalates to a group #290

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fix: Remove the user when a ticket escalates to a group #290

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MyvTsv
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@MyvTsv MyvTsv commented Feb 20, 2025 •
edited by Rom1-B
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Checklist before requesting a review

Please delete options that are not relevant.

  • I have performed a self-review of my code.
  • I have added tests (when available) that prove my fix is effective or that my feature works.
  • I have updated the CHANGELOG with a short functional description of the fix or new feature.
  • This change requires a documentation update.

Description

  • It fixes #36431
  • This PR removes users during an escalation to a group if the option "Remove technicians during an escalation" is enabled

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@MyvTsv MyvTsv self-assigned this Feb 20, 2025
@MyvTsv MyvTsv marked this pull request as ready for review February 21, 2025 13:42
Rom1-B
Rom1-B requested changes Feb 21, 2025
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stonebuzz
stonebuzz approved these changes Feb 24, 2025
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seems ok for me

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@MyvTsv

can you check with the customer that it is working properly?

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@Rom1-B Rom1-B Rom1-B requested changes

@stonebuzz stonebuzz stonebuzz approved these changes

@Lainow Lainow Awaiting requested review from Lainow

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@MyvTsv @stonebuzz @Rom1-B