This repository implements a 'triage bot' that can help you analyze messages in a public channel to make sure requests are being looked at and resolved. Learn more about what a triage channel is from Slack's help center here.
This application has a few entry points and features to help you keep track of requests in public channels:
| Name and Description | Visual |
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| 1. Scheduled Reminders You can invite the bot to public channels and it will monitor for and remind the channel about messages that fit specific criteria on a scheduled basis. All messages, except those posted by the app are counted, so this works great with Slack's Workflow Builder and any other monitoring integration that you use that uses the emojis you configure. |
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| 2. Ad-hoc Reporting You can use the global shortcut ⚡ to create ad-hoc reports on any public channel. It'll give you top-line message counts by urgency and status and provide a CSV for offline analysis too.
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| 3. View Configuration The app's Slack App Home offers users a view into the configuration of the application |
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- Head over to
docs/SETUP.mdfor steps to get your app running on a traditional server or your laptop - Check out
docs/DEPLOY_Heroku.mdfor instructions for deploying to Heroku, a platform-as-a-service, so you dont have to run anything locally.
Additional documentation is available in the docs/ folder of this repository
- Built off of Bolt (v2) + Shortcuts glitch
- Slack Developer Relations / Tools team for
@slack/bolt,@slack/oauth, and more - O.G.
triagebot-exampleby @johnagan