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Update rw-premium-edition-intro.mdx #146

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26 changes: 15 additions & 11 deletions get-started/rw-premium-edition-intro.mdx
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Expand Up @@ -87,17 +87,21 @@ A result of `t` means the key is valid; an error message indicates an invalid ke

RisingWave Premium edition offers the premium support:

| **Support feature** | **Standard** | **Premium** |
| :--- | :--- | :--- |
| Service hours | 12x5 | 24x7 |
| Response time | Critical - 4 hours | Critical - 1 hour |
| | High - 12 hours | High - 4 hours |
| | Medium - 24 hours | Medium - 12 hours |
| | Low - 48 hours | Low - 24 hours |
| Dedicated Slack channel | No | Yes |
| Max technical contacts | 2 | 8 |
| Named support engineer | No | Yes |
| Solution engineer access | 2 hours per month | 8 hours per month |
| | **Starter** | **Pro** | **Mission-critical** |
|:---------------------------------|:------------------------------|:----------------------------|:--------------------------|
| **Support type** | Standard | Premium | Premium |
| **Support SLA** | 8am - 6pm (M-F, local time) | 24/7 | 24/7 |
| | Urgent: 4 hrs | Urgent: 2 hrs | Urgent: 1 hr |
| | High: 12 hrs | High: 8 hrs | High: 4 hrs |
| | Normal: 48 hrs | Normal: 24 hrs | Normal: 12 hrs |
| | Low: 1 week | Low: 48 hrs | Low: 24 hrs |
| **Designated technical manager** | No | No | Yes |
| **Slack/Team channels** | No | Yes | Yes |
| **Scheduled service engagement** | No | 8 hours per month | 16 hours per month |
| **Business reviews** | Annually | Quarterly | Monthly |
| **Pricing** | Included with RisingWave Premium | $5,000/month | $10,000/month |
| **Additional PRO service hours** | $200/hr | $200/hr | $200/hr |


## Pricing

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