Contacts_helpdesk¶ ↑

Requirements¶ ↑

• Redmine 2.1+

• Redmine Contacts CRM plugin pro or light version installed

• MySQL, PostgerSQL or SQLite

Installation¶ ↑

• Unarchive plugin to redmine/plugins

• rake redmine:plugins RAILS_ENV=production

Uninstallation¶ ↑

• rake redmine:plugins NAME=redmine_contacts_helpdesk VERSION=0 RAILS_ENV=production

• rm -rf plugins/redmine_contacts_helpdesk

Setup¶ ↑

Params¶ ↑

• project - redmine project identifier, required

• reopen_status - status name for issues. When answer received from customer status changes to that

• assigned_to - assignee user login

• tracker - tracker name for created issue (Bug, Feature, Support and etc.)

Gmail IMAP example¶ ↑

rake redmine:email:helpdesk:receive_imap RAILS_ENV=“production” host=imap.gmail.com [email protected] password=your_password port=993 ssl=1 project=support reopen_status=In progress assigned_to=user_login

Add to cron in Linux¶ ↑

sudo crontab -e add such line for every 10 minutes updates: */10 * * * * wget -O - http://<redmine>/helpdesk_mailer/get_mail?key=************

Support¶ ↑

Contacts me for support: [email protected]

Test¶ ↑

bundle exec rake redmine:plugins:test NAME=redmine_contacts_helpdesk RAILS_ENV=test

rake db:drop RAILS_ENV=test && rake db:migrate db:migrate_plugins RAILS_ENV=test && rake test:plugins PLUGIN=redmine_contacts_helpdesk RAILS_ENV=test