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salcedocharlotte/README.md

Charlotte Salcedo Interactive Resume

IT Support Specialist | Help Desk | Remote Tech Support | Troubleshooting & Security | Entry-Level Cybersecurity
813.428.0651 | [email protected] | Dade City, FL 33525
LinkedIn | GitHub | Hack The Box | Behance

Table of Contents

Professional Summary

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Detail-oriented IT professional with a strong background in cybersecurity, technical support, and digital graphic arts. Experienced in customer service, technical troubleshooting, and security-related challenges. Passionate about ethical hacking, cybersecurity competitions, and web development.

Education

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  • Bachelor of Science in Information Technology (Concentration in Cybersecurity) – Strayer University, Graduated 2024
  • Associate of Science in Digital Graphic Arts – Graduated 2006

Technical Skills

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  • Cybersecurity principles and best practices
  • Web development (HTML, CSS, JavaScript, WordPress)
  • Technical support and customer service
  • Ethical hacking & penetration testing (Hack the Box, CTF competitions)
  • Digital graphic design (Adobe Creative Suite)
  • OSINT & investigative techniques

Professional Experience

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USAA – Intern (Credit Card Department, Customer Service & Technical Support)
April 2023 – September 2023

  • Provided technical and customer service support for credit card operations.
  • Assisted customers with technical issues and inquiries regarding their accounts.
  • Gained experience in financial security protocols and fraud prevention techniques.

Cybersecurity & Ethical Hacking

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  • Active participant in Capture the Flag (CTF) competitions
  • Hack The Box Profile
  • Experienced in ethical hacking methodologies and security testing

Web Development Projects

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  • Graphic Designer Portfolio – Personal portfolio showcasing graphic design and web development work.
  • Graphic Designer for Hire – Freelance graphic and web design service.
  • Art Academy Club – Online platform for artistic collaborations and news.

Certifications & Achievements

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  • CIS332: Network Server Admin I (uCertify, Sept 16, 2023)
  • Participated in multiple cybersecurity competitions and CTF challenges.
  • Experienced in penetration testing tools and methodologies.

Additional Information

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