What does this demo showcase?

This demo shows a scenario where a customer calls into a contact center and the center IVR menu predicts his/her intention to call the service. This way, the customer experience is improved and time is saved.

How to launch & run this demo?

Step 1: Create Personalize resources using this predefined SageMaker notebook

Click on the link below to launch a CloudFormation stack. This CF template launches the necessary IAM roles and SageMaker notebooks. Run the training notebook.

Step 2: Launch Lambda Functions to invoke the Personalize service

1. Click on the link below to launch a CloudFormation stack. This CF template launches the necessary lambda functions.

Step 3: Integrate the Amazon Connect instance with the prediction service

To be added.