add additional info to support doc w/ info for free Pro engine and OS…

…S engine users (#1321)

docs/support.md

@@ -1,39 +1,69 @@
 ---
 slug: support
+append_help_link: true
+title: Support
+hide_title: true
+description: Learn about the support options offered by Semgrep.
+tags:
+  - support
+  - troubleshooting
 ---
 
 # Support
 
-This document provides various methods to get help for both paying customers and all users of Semgrep. We’re here to help!
+This document provides various methods for all users of Semgrep to get help.
 
 ## Support for Semgrep customers
 
-We at Semgrep, Inc. want you to love using Semgrep. All paying customers have access to a variety of support channels, technical documentation and an active community of Semgrep users. We’re committed to helping our customers make the most out of their Semgrep subscription.
+All paying customers have access to a variety of support channels, technical
+documentation, and an active community of Semgrep users to help them make the
+most out of their Semgrep subscription.
 
 ### Support hours
 
-Semgrep Technical support is available 18 hours a day, 5 days a week from 6am - 12am UTC (Monday to Friday), excluding Semgrep-recognized holidays.
+Semgrep technical support is available 18 hours a day, five days a week, from 6
+AM to 12 AM UTC, Monday to Friday, excluding Semgrep-recognized holidays.
 
 ### Contacting support
 
 All Semgrep customers can contact Semgrep Support through the following methods.
 
 #### Slack
 
-Customers who have a private Slack channel with Semgrep can open a support case directly from Slack. 
+Customers with a private Slack channel with Semgrep can open a support case
+directly from Slack. 
 
 #### Web
 
-Customers who log into the Semgrep cloud platform portal can open a support case from the [Help section](https://semgrep.dev/orgs/-/support). 
+Customers who log into Semgrep Cloud Platform can open a support case
+from the [Help section](https://semgrep.dev/orgs/-/support). 
 
 #### Email
 
-For non-urgent inquiries, or when you need to provide detailed information about your issue, you can send an email to our Support team at [[email protected]](mailto:[email protected]).
+For non-urgent inquiries, or when you need to provide detailed information about
+your issue, you can email the Support team at
+[[email protected]](mailto:[email protected]).
 
 ## Support for all Semgrep users (community support)
 
-[Join the Slack community](https://go.semgrep.dev/slack) to chat with the Semgrep maintainers and support engineers! All users are welcome to ask for help in the community Slack group. Semgrep OSS users can file a file bug report for bugs they are running into here.
+[Join the Slack community](https://go.semgrep.dev/slack) to chat with the
+Semgrep maintainers and support engineers. All users, including OSS Engine users
+and Pro Engine users without a paid subscription plan, are welcome to ask for help in
+the community Slack group.
+
+Users interested in seeing a demo or proof of concept can also send inquiries
+through [email](mailto:[email protected]).
+
+## Semgrep OSS support
+
+Users of Semgrep OSS can log bugs and feature requests in the
+[semgrep](https://github.com/semgrep/semgrep/issues) repository. They can also
+ask questions regarding usage, rollouts, and deployments in the [community Slack
+group](https://go.semgrep.dev/slack)
 
 ## Status page
 
-The [Semgrep status page](https://status.semgrep.dev/) enables users to subscribe to notifications whenever an incident is created, updated, or resolved. Check the status page to see any current or past service incidents or to review historical uptime.
+The [Semgrep status page](https://status.semgrep.dev/) enables users to
+subscribe to notifications whenever an incident is created, updated, or
+resolved. Check the status page to see any current or past service incidents or
+to review historical uptime.