Update README.md

sendbird · Sep 15, 2022 · af63908 · af63908
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 ### How it works
 
-Sendbird Desk is a plugin of the [Sendbird Chat Platform](https://sendbird.com/docs/chat) for managing tickets, and thus Desk events are handled by event handlers through the [Chat SDK](https://github.com/sendbird/sendbird-ios-framework). 
+Sendbird Desk is a plugin of the [Sendbird Chat Platform](https://sendbird.com/docs/chat) for managing tickets, and all the Desk events are handled through the [Chat SDK](https://github.com/sendbird/sendbird-ios-framework). 
 
 Every ticket is assigned appropriate agents and will be directed to a chat's group channel, which implements real-time messaging on tickets with Sendbird Chat SDK.