Update Uptime SLA.md

docs/Uptime SLA.md

@@ -19,7 +19,7 @@ SkySQL customers should assess the availability requirements of their applicatio
 
 ## **Service Credit**
 
-**Service Credit** is the percentage of the total fees paid by you for a given SkySQL service during the month in which the downtime occurred to be credited if MariaDB approves your claim. The percentage used in calculating Service Credit is dependent on whether the customer is on Foundation Tier or Power Tier, and is dependent on the calculated [Monthly Uptime Percentage](https://skysql.com/sla/).
+**Service Credit** is the percentage of the total fees paid by you for a given SkySQL service during the month in which the downtime occurred to be credited if SkySQL approves your claim. The percentage used in calculating Service Credit is dependent on whether the customer is on Foundation Tier or Power Tier, and is dependent on the calculated [Monthly Uptime Percentage](https://skysql.com/sla/).
 
 | Tier | Monthly Uptime Percentage | Percentage Applied |
 | --- | --- | --- |
@@ -28,22 +28,22 @@ SkySQL customers should assess the availability requirements of their applicatio
 | Power Tier | Less than 99.995%, but greater than or equal to 99.0% | 10% |
 | Power Tier | Less than 99.0% | 25% |
 
-MariaDB will grant and process claims, provided the customer has satisfied its [Customer Obligations](https://skysql.com/sla/) and that none of the [Exclusions](https://skysql.com/sla/) listed apply to the claim. [Service Credits](https://skysql.com/sla/) will be issued only upon request within 60 days of the end of the billing period of the month of impact to service availability, and upon confirmation of outage. [Service Credits](https://skysql.com/sla/) will be issued in the form of a monetary credit applied to future use of the service that experienced the [Service Downtime](https://skysql.com/sla/). [Service Credits](https://skysql.com/sla/) will not be applied to fees for any other SkySQL instance.
+SkySQL will grant and process claims, provided the customer has satisfied its [Customer Obligations](https://skysql.com/sla/) and that none of the [Exclusions](https://skysql.com/sla/) listed apply to the claim. [Service Credits](https://skysql.com/sla/) will be issued only upon request within 60 days of the end of the billing period of the month of impact to service availability, and upon confirmation of outage. [Service Credits](https://skysql.com/sla/) will be issued in the form of a monetary credit applied to future use of the service that experienced the [Service Downtime](https://skysql.com/sla/). [Service Credits](https://skysql.com/sla/) will not be applied to fees for any other SkySQL instance.
 
-The aggregate maximum number of [Service Credits](https://skysql.com/sla/) to be issued by MariaDB to customers for any and all [Service Downtime](https://skysql.com/sla/) that occurs in a single billing month will not exceed 50% of the amount due from the customer for the covered service for the applicable month.
+The aggregate maximum number of [Service Credits](https://skysql.com/sla/) to be issued by SkySQL to customers for any and all [Service Downtime](https://skysql.com/sla/) that occurs in a single billing month will not exceed 50% of the amount due from the customer for the covered service for the applicable month.
 
 ## **Customer Obligations**
 
 A customer will forfeit their right to receive a [Service Credit](https://skysql.com/sla/) unless they:
 
-- Log a support ticket with MariaDB Support within 60 minutes of first becoming aware of an event that impacts service availability.
+- Log a support ticket with SkySQL Support within 60 minutes of first becoming aware of an event that impacts service availability.
 - Submit a claim and all required information by the end of the month immediately following the month when the [Service Downtime](https://skysql.com/sla/) occurred.
-- Submit necessary information for MariaDB to validate the claim, including:
+- Submit necessary information for SkySQL to validate the claim, including:
     - a description of the events resulting in the [Service Downtime](https://skysql.com/sla/), and related request logs
     - the date, time, and duration of the [Service Downtime](https://skysql.com/sla/)
     - the number and location(s) of affected users
     - descriptions of customer attempts to fix the [Service Downtime](https://skysql.com/sla/) as it occurred
-- Provide reasonable assistance to MariaDB in investigating the cause of the [Service Downtime](https://skysql.com/sla/) and investigating your claim.
+- Provide reasonable assistance to SkySQL in investigating the cause of the [Service Downtime](https://skysql.com/sla/) and investigating your claim.
 
 ## **Exclusions**
 
@@ -65,7 +65,7 @@ A customer will forfeit their right to receive a [Service Credit](https://skysq
 
 - **Uncorroborated impacts**
 
-    Only impacts to service availability detected at [point of measurement](https://skysql.com/sla/) are subject when determining the uptime percentage. Service availability impacts measured through any other means, such as application instrumentation, are excluded except as also measured as [Service Downtime](https://skysql.com/sla/) by MariaDB.
+    Only impacts to service availability detected at [point of measurement](https://skysql.com/sla/) are subject when determining the uptime percentage. Service availability impacts measured through any other means, such as application instrumentation, are excluded except as also measured as [Service Downtime](https://skysql.com/sla/) by SkySQL.
 
 - **Portal access**
 
@@ -85,16 +85,16 @@ A customer will forfeit their right to receive a [Service Credit](https://skysq
 
 - **Customer-directed maintenance**
 
-    When a customer directs that MariaDB conduct a maintenance operation on a service, any resulting impact to service availability is excluded.
+    When a customer directs that SkySQL conduct a maintenance operation on a service, any resulting impact to service availability is excluded.
 
 - **Customer-approved maintenance**
 
-    When a customer approves MariaDB-recommended maintenance on a service, any resulting impact to service availability is excluded.
+    When a customer approves SkySQL-recommended maintenance on a service, any resulting impact to service availability is excluded.
 
 - **Customer-initiated changes**
 
     When a customer initiates changes to their SkySQL services, e.g., via access to the database or via the SkySQL portal, any resulting impact to service availability is excluded.
 
 - **Initial provisioning**
 
-    Availability of services during initial provisioning, e.g., before a service becomes online, healthy, and available, is excluded.
+    Availability of services during initial provisioning, e.g., before a service becomes online, healthy, and available, is excluded.