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Deleting Zendesk ticket information #8248

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Nov 15, 2023
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Deleting Zendesk ticket information #8248

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Update permanently_deleting_user_data.md
enriquegh Nov 15, 2023
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squash! Prettier
enriquegh Nov 15, 2023
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14 changes: 14 additions & 0 deletions ...departments/technical-success/support/process/permanently_deleting_user_data.md
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Expand Up @@ -38,3 +38,17 @@ _If no teammates with site admin access are available, then notify the customer
<img width="394" alt="image" src="https://storage.googleapis.com/sourcegraph-assets/delete-forever-check.png">

5. All data associated with that user has now been deleted!

### How to delete previous tickets from a requester

1. On Zendesk, search the user with the email address associated with the account and requesting deletion
You can also click their name on the deletion ticket they created.
2. Select all tickets that are **not** the current request. We need to save their current request for legal reasons.

<img width="933" alt="image" src="https://storage.googleapis.com/sourcegraph-assets/select-tickets-action.png">

3. Click on Edit X ticket(s) button

4. Confirm the deletion

<img width="933" alt="image" src="https://storage.googleapis.com/sourcegraph-assets/delete-tickets-action.png">