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Update process for SAMS deletions #8791

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Mar 28, 2024
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Update process for SAMS deletions #8791

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update sams deletions
gabtorre Mar 28, 2024
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squash! Prettier
gabtorre Mar 28, 2024
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gabtorre Mar 28, 2024
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gabtorre Mar 28, 2024
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9 changes: 4 additions & 5 deletions ...departments/technical-success/support/process/permanently_deleting_user_data.md
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Expand Up @@ -20,11 +20,10 @@ For account deletions, remove the account from [sourcegraph.com](http://sourcegr
- Choose 'Delete forever' from the actions menu.
- Delete the user from SAMS

- Post the user's email and username in [#discuss-core-services](https://sourcegraph.slack.com/archives/discuss-core-services) and wait for deletion.

> Deletion request: <br>
> Username: user <br>
> Email: [email protected]
- Trigger a [Delete Sourcegraph Accounts user](https://github.com/sourcegraph/sourcegraph-accounts/actions/workflows/mgmt-delete-user.yml) GitHub Action with the user's email address.
- Wait for the run to complete.
- Reach out to #discuss-core-services if the run encounters an error.
- Reach out to #ask-it-tech-ops if you don't have access.

- Inform the user their account is permanently deleted.

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