Example setup for Amazon Connect chat interactive message feature [Lex Bot V1]
- Documentation: https://docs.aws.amazon.com/connect/latest/adminguide/interactive-messages.html
- Blog Post: https://aws.amazon.com/blogs/contact-center/easily-set-up-interactive-messages-for-your-amazon-connect-chatbot/
- (old) Workshop: https://catalog.us-east-1.prod.workshops.aws/workshops/638d00f5-2248-488f-b7ca-903e8b966bf8/en-US/2-workshop/400-lex-chat
- Lex Bot V1 support
- Node v16+
Create an Amazon Connect Instance to use, follow documentation for more details.
| Region | Launch Button |
|---|---|
| us-east-1 (N. Virginia) |  |
| us-west-2 (Oregon) | |
| ap-southeast-2 (Sydney) | |
| ap-northeast-1 (Tokyo) | |
| eu-central-1 (Frankfurt) | |
| eu-west-2 (London) | |
| ap-southeast-1 (Singapore) | |
| ca-central-1 (Canada) | |
| ap-northeast-2 (South Korea) | |
| af-south-1 (Cape Town) | |
Upload the Lambda InteractiveMessge_LambdaCodeHook_LexV1Export.zip file, follow the documentation for instructions.
| Region | Launch Button |
|---|---|
| us-east-1 (N. Virginia) |  |
| us-west-2 (Oregon) | |
| ap-southeast-2 (Sydney) | |
| ap-northeast-1 (Tokyo) | |
| eu-central-1 (Frankfurt) | |
| eu-west-2 (London) | |
| ap-southeast-1 (Singapore) | |
| ca-central-1 (Canada) | |
| ap-northeast-2 (South Korea) | |
| af-south-1 (Cape Town) | |
Create a bot and import the InteractiveMessageBot_LEX_V1.zip file, follow the documentation for instructions.
| Region | Launch Button |
|---|---|
| us-east-1 (N. Virginia) |  |
| us-west-2 (Oregon) | |
| ap-southeast-2 (Sydney) | |
| ap-northeast-1 (Tokyo) | |
| eu-central-1 (Frankfurt) | |
| eu-west-2 (London) | |
| ap-southeast-1 (Singapore) | |
| ca-central-1 (Canada) | |
| ap-northeast-2 (South Korea) | |
| af-south-1 (Cape Town) | |
Import the InteractiveMessaging_ContactFlow_LexV1.json file to create an inbound contact flow, follow the documentation for more details
