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Helpdesk process for SR2024#202

Code

Merged

RealOrangeOne merged 11 commits intomainsrobo/runbook:mainfrom sr2024/helpdesksrobo/runbook:sr2024/helpdeskCopy head branch name to clipboardMar 31, 2024

+1,315-168

Commits

Commits on Mar 19, 2024

• Tweak / update helpdesk role definitions

  RealOrangeOne

  committed
  00387c4

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• Remove kit loan extensions

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  committed
  6d1fa2c

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• Unify kit return docs

  RealOrangeOne

  committed
  17e05a3

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• Further updates to helpdesk procedures

  RealOrangeOne

  committed
  76b2491

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Commits on Mar 26, 2024

• Add docs for the ticketing system

  RealOrangeOne

  committed
  222129b

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• Ensure reception are aware they will need to do kit return

  RealOrangeOne

  committed
  dc587fd

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• Remove remaining references to kit loan extension

  RealOrangeOne

  committed
  8f17799

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Commits on Mar 28, 2024

• Fix typos

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  40dbccb

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• Require input from supervisor for team name changes

  RealOrangeOne

  committed
  b32a1a2

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• Fix text spacing in diagram

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  committed
  976acc8

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• Fix typo

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  committed
  41cf35a

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