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* Add how to claim SQT * Add troubleshooting section * Update Further help section * Update Claim page --------- Co-authored-by: seandotau <[email protected]> Co-authored-by: James Bayly <[email protected]>
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# Claiming SQT Tokens and NFTs | ||
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To claim your subquery tokens, visit [https://claim.subquery.foundation](https://claim.subquery.foundation). Please check the URL carefully. Another option is to head over to [https://www.subquery.foundation](https://www.subquery.foundation/) and click on the SQT Claim link in the top navigation bar. This will open up the SubQuery Token Claim page and ask for a wallet to be connected. | ||
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![SQT claim page](/assets/img/network/claim_page.png) | ||
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The first step token is to connect your ERC20 compatiable crypto wallet. We recommend either Metamask, Talisman, Rainbow, or any other WalletConnect compatiable wallet. | ||
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![connect wallet](/assets/img/network/claim_connect_wallet.png) | ||
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If claiming your public sale tokens, you must use the same wallet address you participated with in the sale. If claiming NFTs or airdropped tokens, make sure you are using the correct wallet address that the SubQuery team has distributed your tokens to | ||
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Select the appropriate account and then click next. You may have to approve to switch the network connection to the Base network. | ||
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The SubQuery Token Claim claim page should load up showing any token allocation that you have permission to claim. Note that the balance may show 0 prior to TGE. Once the tokens have been generated and allocated on the token generation date, the balance should reflect your correct amount. | ||
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![claim page](/assets/img/network/claim_page_tokens.png) | ||
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:::info | ||
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It may take a few hours for the tokens and NFTs to show up in your wallet or in NFT explorers like OpenSea. Please be patient. | ||
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::: | ||
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## How to connect with a hardware wallet? | ||
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You can use certain hardware wallets with Metamask by following [the offical Metamask guide](https://support.metamask.io/hc/en-us/articles/4408552261275-Hardware-Wallet-Hub). | ||
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Immediately after claiming your tokens, you can put them to productive use on the SubQuery Network mainnet - for example by delegating to your favourite indexer or boosting your favourite project to earn rewards. | ||
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## Troubleshooting | ||
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### Wrong network | ||
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If you are connected to the wrong network, you will be asked to switch to the Base network. | ||
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![wrong_network](/assets/img/network/claim_wrong_network.png) | ||
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### “Unknown error” when connecting to a hardware wallet | ||
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If you get an “Unknown error”, check that you have opened the Ethereum account on your hardware wallet. | ||
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![unknown_error](/assets/img/network/claim_unknown_error.png) | ||
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### Further help | ||
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If you have any other issues, please contact our #public-sale-support channel on [Discord](https://discord.com/invite/subquery). | ||
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<!---Check out our video guide on How to delegate your SQT to help you get started on the SubQery Network.---> |