adds ivr navigation docs (#388)

vocodedev · Sep 7, 2023 · 399bff8 · 399bff8
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diff --git a/docs/ivr-navigation.mdx b/docs/ivr-navigation.mdx
@@ -0,0 +1,66 @@
+---
+title: "[Beta] IVR Navigation"
+description: "Navigate phone trees"
+---
+
+Note: this feature is only useful on outbound calls, which are disabled by default. Please contact us through Discord or at [email protected]
+to discuss enabling this for your account!
+
+The Vocode API has many tools for agents to interact with IVRs (interactive voice responses) - navigating phone trees
+is one of the primary use-cases of the API.
+
+# IVR navigation mode
+
+When starting an outbound call, set `ivr_navigation_mode` to `default` - this allows the bot to stay silent while on hold. Vocode
+bots also automatically end the call after the conversation has been idle (i.e. no words on both sides) for 30 seconds: setting `ivr_navigation_mode` to `default`
+increases this threshold to 10 minutes.
+
+```python
+vocode_client.calls.create_call(
+    from_number="<YOUR VOCODE NUMBER>",
+    to_number="15555555555",
+    agent=CreateCallAgentParams(
+        ...,
+        ivr_navigation_mode="default"
+    ),
+)
+```
+
+# DTMF action
+
+The DTMF action allows the bot to hit dial tones (e.g. to navigate phone tree nodes where an IVR says "Press 1 for ...").
+
+```python
+vocode_client.calls.create_call(
+    from_number="<YOUR VOCODE NUMBER>",
+    to_number="15555555555",
+    agent=CreateCallAgentParams(
+        actions=[DtmfActionParams(type="action_dtmf")],
+        ...
+    ),
+)
+```
+
+# Transfer call action
+
+The Transfer call action allows the bot to transfer to a human agent.
+
+```python
+vocode_client.calls.create_call(
+    from_number="<YOUR VOCODE NUMBER>",
+    to_number="15555555555",
+    agent=CreateCallAgentParams(
+        actions=[TransferCallActionParams(type="action_transfer_call", config=TransferCallConfig(
+            phone_number="11234567890"
+        ))],
+        ...
+    ),
+)
+```
+
+# On the horizon
+
+We plan to introduce more dials here, for example:
+
+- More configurability around allowed idle time of the conversation
+- Human detection - i.e. behavior when a human picks up the phone after the bot navigates the phone tree
diff --git a/docs/mint.json b/docs/mint.json
@@ -172,7 +172,8 @@
         "vectordb",
         "multilingual",
         "injecting-context",
-        "machine-detection"
+        "machine-detection",
+        "ivr-navigation"
       ]
     }
   ],

diff --git a/docs/openapi.json b/docs/openapi.json
@@ -1433,6 +1433,12 @@
             "enum": ["auto", "relaxed"],
             "title": "Endpointing Sensitivity",
             "default": "auto"
+          },
+          "ivr_navigation_mode": {
+            "type": "string",
+            "enum": ["default", "off"],
+            "title": "Ivr Navigation Mode",
+            "default": "off"
           }
         },
         "type": "object",
@@ -1530,6 +1536,12 @@
             "enum": ["auto", "relaxed"],
             "title": "Endpointing Sensitivity",
             "default": "auto"
+          },
+          "ivr_navigation_mode": {
+            "type": "string",
+            "enum": ["default", "off"],
+            "title": "Ivr Navigation Mode",
+            "default": "off"
           }
         },
         "type": "object",
@@ -1649,6 +1661,13 @@
               { "$ref": "#/components/schemas/Undefined" }
             ],
             "title": "Endpointing Sensitivity"
+          },
+          "ivr_navigation_mode": {
+            "anyOf": [
+              { "type": "string", "enum": ["default", "off"] },
+              { "$ref": "#/components/schemas/Undefined" }
+            ],
+            "title": "Ivr Navigation Mode"
           }
         },
         "type": "object",
@@ -1880,6 +1899,12 @@
             "enum": ["auto", "relaxed"],
             "title": "Endpointing Sensitivity",
             "default": "auto"
+          },
+          "ivr_navigation_mode": {
+            "type": "string",
+            "enum": ["default", "off"],
+            "title": "Ivr Navigation Mode",
+            "default": "off"
           }
         },
         "type": "object",
@@ -2169,6 +2194,12 @@
             "enum": ["auto", "relaxed"],
             "title": "Endpointing Sensitivity",
             "default": "auto"
+          },
+          "ivr_navigation_mode": {
+            "type": "string",
+            "enum": ["default", "off"],
+            "title": "Ivr Navigation Mode",
+            "default": "off"
           }
         },
         "type": "object",
@@ -2499,7 +2530,8 @@
           "id": { "type": "string", "format": "uuid", "title": "Id" },
           "user_id": { "type": "string", "format": "uuid", "title": "User Id" },
           "type": { "type": "string", "enum": ["voice_rime"], "title": "Type" },
-          "speaker": { "type": "string", "title": "Speaker" }
+          "speaker": { "type": "string", "title": "Speaker" },
+          "speed_alpha": { "type": "number", "title": "Speed Alpha" }
         },
         "type": "object",
         "required": ["id", "user_id", "type", "speaker"],
@@ -2508,7 +2540,8 @@
       "RimeVoiceParams": {
         "properties": {
           "type": { "type": "string", "enum": ["voice_rime"], "title": "Type" },
-          "speaker": { "type": "string", "title": "Speaker" }
+          "speaker": { "type": "string", "title": "Speaker" },
+          "speed_alpha": { "type": "number", "title": "Speed Alpha" }
         },
         "type": "object",
         "required": ["type", "speaker"],
@@ -2523,6 +2556,13 @@
               { "$ref": "#/components/schemas/Undefined" }
             ],
             "title": "Speaker"
+          },
+          "speed_alpha": {
+            "anyOf": [
+              { "type": "number" },
+              { "$ref": "#/components/schemas/Undefined" }
+            ],
+            "title": "Speed Alpha"
           }
         },
         "type": "object",