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Remove beta mention form cancel order #801

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Nov 8, 2023
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Remove beta mention form cancel order #801

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Update order-canceling-improvements-beta.md
Isabella-Veloso Nov 8, 2023
45c634a
Update order-canceling-improvements-beta.md
Isabella-Veloso Nov 8, 2023
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Update order-canceling-improvements-beta.md
Isabella-Veloso Nov 8, 2023
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12 changes: 7 additions & 5 deletions docs/guides/Orders/order-canceling-improvements-beta.md
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Original file line number Diff line number Diff line change
@@ -1,9 +1,9 @@
---
title: "Order canceling improvements (Beta)"
slug: "order-canceling-improvements-beta"
hidden: true
title: "Order canceling improvements"
slug: "order-canceling-improvements"
hidden: false
createdAt: "2023-08-17T13:21:05.725Z"
updatedAt: "2023-08-17T13:17:33.816Z"
updatedAt: "2023-11-17T13:17:33.816Z"
---

There are many scenarios where canceling an order is necessary, whether on behalf of sellers, marketplaces or shoppers. To cover multiple scenarios, we made the following improvements in order cancellation:
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In each case, both seller and marketplace will be notified about changes, have access to information about each other's reasons for canceling and/or denying a cancel request, and sellers will know when the shopper requested the cancellation.

> In this article, the term marketplace will refer to VTEX marketplace and seller to VTEX seller. For more information, see Marketplace strategies at VTEX.
For information about this feature in VTEX Admin, see [Declining order cancelation](https://help.vtex.com/en/tutorial/declining-order-cancelation--F2n0h1TeQ5td540Gjyff4).

> In this article, the term marketplace will refer to VTEX marketplace and seller to VTEX seller. For more information, see [Marketplace strategies at VTEX](https://help.vtex.com/en/tutorial/marketplace-strategies-at-vtex--tutorials_402).

## Permissions

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**POST -** `https://{accountName}.{environment}.com.br/api/oms/pvt/orders/{orderId}/cancel`

**cURL**

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MD036/no-emphasis-as-heading/no-emphasis-as-header Emphasis used instead of a heading [Context: "cURL"]

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docs/guides/Orders/order-canceling-improvements-beta.md:53 MD036/no-emphasis-as-heading/no-emphasis-as-header Emphasis used instead of a heading [Context: "cURL"]

```curl
curl --request post \
--url 'https://{accountname}.{environment}.com.br/api/oms/pvt/orders/{{orderId}}/cancel' \

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MD010/no-hard-tabs Hard tabs [Column: 1]

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docs/guides/Orders/order-canceling-improvements-beta.md:57:1 MD010/no-hard-tabs Hard tabs [Column: 1]
--header 'Accept: application/json' \

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docs/guides/Orders/order-canceling-improvements-beta.md:58:1 MD010/no-hard-tabs Hard tabs [Column: 1]
--header 'Content-Type: application/json' \

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MD010/no-hard-tabs Hard tabs [Column: 1]

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docs/guides/Orders/order-canceling-improvements-beta.md:59:1 MD010/no-hard-tabs Hard tabs [Column: 1]
--header 'X-VTEX-API-AppKey: ' \

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docs/guides/Orders/order-canceling-improvements-beta.md:60:1 MD010/no-hard-tabs Hard tabs [Column: 1]
--header 'X-VTEX-API-AppToken: ' \

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docs/guides/Orders/order-canceling-improvements-beta.md:61:1 MD010/no-hard-tabs Hard tabs [Column: 1]
--data '{

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docs/guides/Orders/order-canceling-improvements-beta.md:62:1 MD010/no-hard-tabs Hard tabs [Column: 1]
"reason": "string",
"requestedByUser": boolean
}'
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A common scenario for using this endpoint is when the marketplace works with sellers whose products are made on demand by each purchase. If a shopper contacts the marketplace customer care service via telephone demanding the order cancellation, and the marketplace cancels the order, now the seller can deny the cancellation request.

>⚠️ To deny an order cancellation request, the order status in the marketplace and seller must be the following:<p><ul><li>**Marketplace status:** `waiting-for-seller-decision`.</li><li>**Seller status:** `cancellation-requested`.</li></ul></p>

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MD033/no-inline-html Inline HTML [Element: li]

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docs/guides/Orders/order-canceling-improvements-beta.md:154:120 MD033/no-inline-html Inline HTML [Element: li]

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docs/guides/Orders/order-canceling-improvements-beta.md:154:183 MD033/no-inline-html Inline HTML [Element: li]

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MD033/no-inline-html Inline HTML [Element: p]

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docs/guides/Orders/order-canceling-improvements-beta.md:154:113 MD033/no-inline-html Inline HTML [Element: p]

### Diagram

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