create known issue: [en] 1317866

Author: vtex-known-issues[bot]

docs/en/known-issues/Payments/transactions-stuck-in-canceling-and-payments-remain-in-settling.md

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+---
+title: 'Transactions stuck in "Canceling" and payments remain in "Settling"'
+slug: transactions-stuck-in-canceling-and-payments-remain-in-settling
+status: PUBLISHED
+createdAt: 2025-11-03T17:59:19.575Z
+updatedAt: 2025-11-03T17:59:19.575Z
+contentType: knownIssue
+productTeam: Payments
+author: 2mXZkbi0oi061KicTExNjo
+tag: Payments
+slugEN: transactions-stuck-in-canceling-and-payments-remain-in-settling
+locale: en
+kiStatus: Backlog
+internalReference: 1317866
+---
+
+## Summary
+
+
+Payments may remain in the Settling status and related transactions get stuck in Canceling, not advancing to Finished or Canceled. This issue occurs in cases involving partial captures, refunds, or cancellations. During these flows, the settlement amounts in the actions and requests arrays are not properly aligned. When the total amounts from both arrays do not match, the payment cannot complete the settlement process. As a result, the payment remains in "Settling" and the related transaction gets stuck in "Canceling".
+
+
+#### Simulation
+
+
+It is not possible to simulate.
+
+
+#### Workaround
+
+
+N/A.
+
+
+