Misc

Callbacks

Callbacks can be added to the ZendeskAPI::Client instance and will be called (with the response env) after all response middleware on a successful request.

client.insert_callback do |env|
  puts env[:response_headers]
end

Special Case: Current user

Use either of the following to obtain the current user instance:

client.users.find(:id => 'me')
client.current_user

Special Case: Importing a ticket

Bulk importing tickets allows you to move large amounts of data into Zendesk.

ticket = ZendeskAPI::Ticket.import(client, :subject => "Help", :comments => [{ :author_id => 19, :value => "This is a comment" }])

http://developer.zendesk.com/documentation/rest_api/ticket_import.html

Attaching files

Files can be attached to ticket comments using either a path or the File class and will be automatically uploaded and attached.

ticket = ZendeskAPI::Ticket.new(client, :comment => { :value => "attachments" })
ticket.comment.uploads << "img.jpg"
ticket.comment.uploads << File.new("img.jpg")
ticket.save

Request Timeouts

client = ZendeskAPI::Client.new do |config|
   ...
   config.client_options = {
      :request => {
       :timeout => 5,
       :open_timeout => 2
     }
   }
end