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Operations and Support Index
Database Recovery Plan - This document discusses our procedures for recovering a database
Incident Response Plan - This document discusses our procedures for identifying, reporting, and resolving Incidents
Infrastructure Contingency Plan - This document discusses our procedures for recovering from an infrastructure or deployment production failure
On-Call Policy - This document discusses our procedures our on-call rotation and responsibilities
Ops and Support Overview - Old version of this page, review for removal
Service Level AOI - This document discusses our Service Level Agreement, Objectives, and Indicators
Single Branch Deployment Strategy - This document discusses our procedures for development using a single branch deployment strategy, with info on rolling back, and performing emergency releases.
Emergency Deploy to Staging Runbook
Requesting and Installing TLS Certificates
- Team Working Agreement
- Team composition
- Workflows and processes
- Testing and bug filing
- Accessing eAPD
- Active Documentation:
- Sandbox Environment
- Glossary of acronyms
- APDs 101
- Design iterations archive
- MMIS Budget calculations
- HITECH Budget calculations
- Beyond the APD: From Paper to Pixels
- UX principles
- User research process
- Visual styling
- Content guide
- User research findings
- eAPD pilot findings
- User needs
- Developer info
- Development environment
- Coding Standards
- Development deployment
- Infrastructure Architecture
- Code Architecture
- Tech 101
- Authentication
- APD Auto Saving Process
- Resetting an Environment
- Hardware Software List
- Deploying Staging Production Instances Using Scripts
- Terraform 101 for eAPD
- Provisioning Infrastructure with Terraform
- WebSocket basics
- Operations-and-Support-Index
- Single Branch Deployment Strategy
- Ops and Support Overview
- Service Level AOI
- Incident Response Plan
- On-Call Policy
- Infrastructure Contingency Plan
- Updating CloudFront Security Headers
- Requesting and Installing TLS Certificates