Cont. Account Critical Updates (#1224)

* Update account-multi.md

* Update account-multi.md

* Update account-multi.md

* Update account-multi.md

* Update close-account.md

* Update close-account.md

* Update close-account.md

* Update close-account.md

* Update close-account.md

* Update account-securing.md

* Update account-securing.md

* Update account-securing.md

* Update close-account.md

* Update account.yaml

* Update managing-seats.md

* Update account-securing.md

* Update managing-seats.md

* adding screenshots

* linkto [email protected]

* adding images

---------

Co-authored-by: David Morrow <[email protected]>

categories/account.yaml

@@ -18,7 +18,7 @@ Managing your account:
 - "Activity Tracking"
 - "Suspended Account"
 - "Multiple Accounts Per User"
-- "Deleting yourself as a user"
+- "Deleting Yourself as a User"
 - "Transfer Account Ownership"
 
 Account members:

content/articles/account-multi.md

@@ -1,6 +1,6 @@
 ---
 title: Multiple Accounts Per User
-excerpt: How to manage multiple accounts per DNSimple user and switch active accounts. 
+excerpt: How to manage multiple accounts per DNSimple user and switch active accounts.
 categories:
 - Account
 ---
@@ -16,40 +16,46 @@ categories:
 
 DNSimple allows a user to be associated with multiple accounts. This happens in two cases:
 
-- The user is [added as a member to an existing account](/articles/account-users)
-- The user created a new account
-
-Managing multiple accounts is a flexible way to access different levels of service and share domain management with other users.
+- The user is [added as a member to an existing account](/articles/account-users).
+- The user creates another account under their existing user profile.
 
+Managing multiple accounts is a flexible way to access different levels of service and share domain management with other users. If you want to invite another user to manage domains on your account, [read this article](/articles/account-users/#adding-members-to-an-account), and learn how to set access levels with [Domain Access Controls](/articles/domain-access-control/).
 
 ## Creating a separate account
 
-If you want to add another account to your user profile:
+To create another account under your existing user profile:
 
 <div class="section-steps" markdown="1">
-1. Visit the settings for your user profile by clicking the <label>Settings</label> link in the menu.
+1. Click <label>User settings</label> at the top right of the screen.
 
-    ![Settings link](/files/access-user-settings.jpg)
+    ![screenshot of user settings link in the main nav](/files/user-settings-menu.png)
 
-1. Once there, follow the <label>Add new account</label> link.
+1. Scroll down to the **Accounts** card, and click <label>Add</label>.
 
     ![Add New Account link](/files/add-new-account-link.png)
 
-1. You'll see a form you should fill in with the details for your new account.
+1. Alternatively, you can click **+Add new account** from your dashboard to access the new account creation form.
+
+1. Fill in the form with the details for your new account. Click <label>Create account</label>.
 
-    ![Add New Account form](/files/add-new-account-form.png)
+    ![screenshot of new account form](/files/new-account.png)
 
-1. Once you've submitted the new account form, the account is created. You can activate it by clicking the <label>Select plan</label>. You can configure other parts of your account from the top navigation menu before activating your account.
+1. Once you submit the form, the account will be created. Activate it by clicking **Select plan** under the **Billing and plans** tab, and following the steps to choose [a plan](/articles/dnsimple-plans/).
 
-    ![Add New Account details](/files/add-new-account-details.png)
+    ![screenshot of choosing plan for account](/files/choose-plan.png)
 
 </div>
 
+## Switching among accounts
+
+Select the account you want to view from the top bar of your dashboard, and you'll be taken to the Domain List for that account.
+
+![screenshot of account link in top nav](/files/multiple-accounts-nav.png)
 
-## Switching active accounts
+From your Domain List, click **_Account_** in the top right to view details for the selected account.
 
-Switching account context is easy. Select the account you'd like to use from the menu:
+![screenshot of account link in top nav](/files/account-nav-link.png)
 
-  ![Switch account](/files/account-switcher.jpg)
+## Have more questions?
 
-The new selected account name will appear on the navigation bar.
+If you have further questions about setting up a second account or managing multiple accounts under a single user name, [contact us](https://dnsimple.com/feedback), and we'll be happy to help.

content/articles/account-securing.md

@@ -5,13 +5,40 @@ categories:
 - Account
 ---
 
-# Securing your DNSimple Account
+# Securing Your DNSimple Account
 
-Some simple ways to further secure your DNSimple account:
+### Table of Contents {#toc}
 
-- Use a password for your account that includes letters, numbers and punctuation. You can even use multiple words or made up phrases.
-- Use a long password (16 characters or more).
-- Never give your password to someone you don't know. This includes DNSimple support - we'll never ask for your password to help troubleshoot issues.
-- Use a unique password. Don't reuse a password from another service.
-- Don't share your account with others. You can [share the domain](/articles/sharing-domain) or [use the Teams feature](/articles/account-users) to allow other users to access your domains.
-- For an extra level of security, [enable multi-factor authentication](/articles/multi-factor-authentication).
+* TOC
+{:toc}
+
+---
+
+Domains are some of the most important assets for any organization, business, or personal project. We do everything we can to keep your domains and information secure, but there are steps you can take to further secure your DNSimple account.
+
+<alert>
+If you've noticed fraudulent activity, or suspect someone has taken over your account, contact <a href="mailto:[email protected]">[email protected]</a>.
+</alert>
+
+## Password recommendations
+- Create a unique password that includes letters, numbers, and punctuation. You can also use special characters (e.g. !@#$%^&*), multiple words, or a passphrase. Do not reuse passwords from other services.
+- Make sure your password is 16 characters or more. This makes it more challenging for bad actors to compromise your account.
+- Never give your password to someone you don't know. This includes DNSimple support — we will never ask for your password for any reason.
+- We strongly recommend using a password manager like 1Password to create and store unique passwords for every service you use.
+
+## Account sharing
+- Don't share your account login with others.
+- If you're on the Teams or Enterprise plan, you can [add seats to your account](https://support.dnsimple.com/articles/account-users/), and use [Domain Access Control](https://support.dnsimple.com/articles/domain-access-control/) to allow other users to access your domains with fine-tuned permissions.
+- Only add authorized contacts to your account.
+
+## Authentication
+- We strongly recommend enabling [multi-factor authentication (MFA)](/articles/multi-factor-authentication/) for an extra layer of security. MFA is available free for every subscription.
+- [Enforce MFA](/articles/multi-factor-authentication-enforcement/) for every team member managing domains on your account.
+- Download and secure your recovery codes.
+
+## Further reading
+
+You'll find more information and resources for securing your domains on our [security page](https://dnsimple.com/benefits/security). You can also view our [security policies] (https://dnsimple.com/security) for more on how we handle specific issues.
+
+## Have more questions?
+If you have any questions or want to know more about how to make your account as secure as possible, [contact our support team](https://dnsimple.com/feedback), and we'll get you the information you need.

content/articles/close-account.md

@@ -1,13 +1,13 @@
 ---
-title: Deleting yourself as a user
+title: Deleting Yourself as a User
 excerpt: How to permanently delete yourself as a DNSimple user.
 categories:
 - Account
 ---
 
 # Deleting Yourself as a User
 
-Deleting yourself as a user will permanently delete all your domains in all your accounts, records, and all associated information.
+Deleting yourself as a user will permanently delete all your domains in all your accounts, records, and all associated information. If you prefer to retain this information for future use at DNSimple, consider [unsubscribing](/articles/cancel-subscription/) instead. 
 
 <warning>
 Once you delete yourself as a user, all your domains and records will be deleted. You'll no longer be able to request transfer codes or unlock registered domains to transfer them to another registrar.
@@ -19,16 +19,29 @@ To delete yourself as a user, you'll first need to [unsubscribe your accounts fr
 <div class="section-steps" markdown="1">
 ##### To permanently delete yourself as a user, along with all your domains and records:
 
+1. [Unsubscribe your accounts from your plan at DNSimple](/articles/cancel-subscription).
+
 1. Go to [your User Settings page](https://dnsimple.com/user):
 
-    ![Navigate to user settings page](/files/access-user-settings.jpg)
+    **New screenshot** 
+
+1. Click <label>Delete user</label> at the bottom of the page:
 
-1. Click on the <label>Delete user</label> button at the bottom of the page:
+    **New screenshot**
 
-     ![Delete user](/files/delete-user.png)
+   <info>
+   The <label>Delete user</label> button will only be available if you have no active DNSimple subscriptions.
+   </info>
+
+1. Include your feedback, or write anything you like in the provided field, then click **I understand the consequences, close this user and account**. The field cannot be left blank.
 
-   The <label>Delete user</label> button will only show up if you have no active DNSimple subscriptions.
+   **New screenshot**
+
+Once your account has successfully been deleted, you'll be redirected to the DNSimple homepage, and will be unable to log in to DNSimple with your previous account information. 
 </div>
 
 ## Deleting an account
-It's not possible for a customer to independently delete an account that was created with the multi-account feature. If you want to delete one of your accounts, please [contact us](https://dnsimple.com/contact) so we can sort it out for you.
+Customers cannot independently delete an account that was created with the multi-account feature. If you want to delete one of the accounts associated with your user information, please [contact us](https://dnsimple.com/contact) with the name of the account, and we'll help you delete it.
+
+## Have more questions? 
+If you have any questions, or need assistance deleting your user information or an individual account, [contact us](https://dnsimple.com/feedback), and we'll be happy to help.

content/articles/managing-seats.md

@@ -14,27 +14,32 @@ categories:
 
 ## Overview
 
-Seats and Team members are only available in our Teams or Enterprise plans. The Teams plan includes one seat at no additional cost. This seat allows you to have one member actively involved in domain management. Any team members beyond the initial one will incur extra costs. [See our pricing page for more details](https://dnsimple.com/pricing).
+Account seats for additional team members are only available on Teams or Enterprise plans. The Teams plan includes one seat at no additional cost, allowing you to have one member actively involved in domain management. Any seats beyond the initial one will incur extra costs. Enterprise plans have custom pricing and seat numbers. [See our pricing page for more details](https://dnsimple.com/pricing).
 
 ## Increasing the number of seats
 
 To increase the number of seats, follow these steps:
 
 1. Navigate to your account settings.
-1. Select the "Member and Seats" tab.
-1. Click "Manage" within the "Seats" card.
+1. Select the **Member and seats** tab.
+1. Click **Manage** within the **Seats** card.
+
+    ![screenshot of manage seats link](/files/manage-seats.png)
+
 1. Choose the desired number of new seats.
-1. Click "Update seats" to save your changes.
+1. Click **Update seats** to save your changes.
+
+    ![screenshot of updating seats](/files/update-seats.png)
 
 ## Decreasing the number of seats
 
 To decrease the number of seats, follow these steps:
 
 1. Access your account settings.
-1. Select the "Member and Seats" tab.
-1. Click "Manage" within the "Seats" card.
+1. Select the **Member and seats** tab.
+1.  Click **Manage** within the **Seats** card.
 1. Choose the new seat quantity.
-1. If the new seat count is lower than your current member count, you'll need to remove excess members to match the new seat allocation. The page provides a list of members along with those who have been invited but haven't accepted the invitation.
+1. If the new seat count is lower than your current member count, you'll need to remove excess members to match the new seat allocation. You'll also see a list of members, along with those who have been invited but haven't accepted the invitation.
 
 Below is an example of decreasing seats when the number of account members exceeds the newly selected seat count:
 
@@ -45,14 +50,21 @@ Below is an example of decreasing seats when the number of account members excee
 To invite new members to your account, follow these steps:
 
 1. Access your account settings.
-1. Select the "Member and Seats" tab.
-1. Click on "Invite new member" in the "Members" card.
-1. If additional seats are required for new members, you'll see a "Add seats to invite new members" button. Click it to allocate more seats.
+1. Select the **Member and seats** tab.
+1. Click **Invite** in the **Members** card.
+
+    ![screenshot invite team member](/files/invite-member.png)
+
+1. If additional seats are required for new members, you'll see an **Add seats to invite new members** button. Click it to allocate more seats.
 
 You can increase the seat count and invite members in one seamless process.
 
 ![Increasing seats to invite new members](/files/adding-seats-when-inviting-new-members.png)
 
 ## Automatic Seat Allocation with Single Sign-On (SSO) Providers:
 
-If you've configured your account with single sign-on using [Google](/articles/google-identity-provider/) or [Okta](/articles/okta-identity-provider/), seat allocation becomes automatic. Your seat count is managed based on your organization's configuration. The SSO integration takes care of seat allocation, alleviating the need for manual adjustments.
+If you've configured your account with single sign-on using [Google](/articles/google-identity-provider/) or [Okta](/articles/okta-identity-provider/), your seat count is managed based on your organization's configuration, and seat allocation becomes automatic.
+
+## Have more questions?
+
+If you have questions about managing seats or want to learn about upgrading to an account that offers seats, [contact us](https://dnsimple.com/feedback), and we'll be happy to help.