Troubleshooting

Contents

User issues:

• I set global theme and layout in "Options". Why channel looks different?
• Login modal window seems to have broken layout.
• My layout configuration settings are not storing.
• I set playlist "menu" mode and I don't see some options.
• Why media progress bar seems not working?
• I can't find player controls menu.
• After couple of transformations, player doesn't react. What happened?
• I try to download a video and I see only Loading Java Applet... statement. What to do?
• I try to download a video and I've got a wrong link.
• After browser resizing, player doesn't fit.

Administrator issues:

• My customized library does not work.
• I've got problems with permanent installing library filters.
• How to easy create an additional theme?
• I want to set my own global CSS for all users.

User issues

P: I set global theme and layout in "Options". Why channel looks different?

A: See Global User Options adaptation.

P: Login modal window seems to have broken layout.

A: Due to CSS issues (login form is in an iframe) CyTube Plus channel themes can not be used in it. It always have user's global theme.

P: My layout configuration settings are not storing.

A: Settings are stored in cookies. Go to your browser's proper options and enable cookies if you want to store your layout configuration. This issue also occures if you previosuly accidentally deleted all cookies.

P: I set playlist "menu" mode and I don't see some options.

A: It means you have not permissions to see options such "Clear Playlist", "Shuffle Playlist", etc. If you are sure you have permissions, apparently you have logged in after loading a channel. Click "Reload Menu" option and full menu should appear.

P: Why media progress bar seems not working?

A: Different media-sharing websites use various solutions, so currently progress bar works only with YouTube player.

P: I can't find player controls menu.

It's a "Controls" button below player, next to "Refresh/Fix Player" button.

P: After couple of transformations, player doesn't react. What happened?

A: It's a CSS advanced properties issue. After certain combinations player seems to be blocked. Try back to the default state by clicking backward combination. If you don't remember, just reload player by clicking "Refresh/Fix Player" button.

P: I try to download a video and I see only Loading Java Applet... statement. What to do?

A: KeepVid engine uses Java applet for creating download links. Go to your browser's proper options and enable Java if you want to download videos.

P: I try to download a music video and I've got a link to a wrong video.

A: Something went wrong on the server side, just reload channel and try again.

P: After browser resizing, player doesn't fit.

A: CyTube API uses special method of defining player size after resizing browser. Currently it's a "wont fix" issue. It does not affect channel functionality in any way, but if you necessarily want to fix it, just change display mode after browser resizing back and again.

Administration issues

P: My customized library does not work.

A: 90% of problems with not working library are caused by misusing special characters like ' (apostrophe) in the variables properties. Check all apostrophes and change them to \'. If library script still does not work, get default main.js file and try to change variables one by one - this way you will find which variable causes problems. Also, be very careful if you're adding your own filters to the script - regular expressions are difficult even for advanced programmers.

P: I've got problems with permanent installing library filters.

A: You must have permission on the channel to editing chat filters, after setting UI_TemporaryFilters variable to 0 you should see installing buttons in "Chat Filters" box. If not, it seems you have logged in after loading a channel. Reload page and you should see installing buttons. If you still have problems, check filters.txt file and paste proper fragments of code into "Multi-Filter Editor", then click "Add/Update".

P: How to easy create an additional theme?

A: Open one of the URLs in ThemesCSS array in your browser and copy it to the text editor. Try to change various things one by one to see how it works. It's easy even for users who are not familiar with CSS language. You can't broke any channel functionality, you can just make it look ugly ;)

P: I want to set my own global CSS for all users.

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Deprecated, work in progress

A: CyTube Plus was created for users convenience. I recommend you add additional theme by creating a CSS file. Add a name and URL to themeCSS array, then set your CSS URL in defaultLayoutURL variable - this will be your default channel theme. But remember, user always can change this theme to its own.

If you REALLY do not want users to have a choice, delete all data in themeCSS, set your CSS URL in defaultLayoutURL, and then in "Channel Options" enter the same URL in "External CSS" field.