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Troubleshooting
User issues:
- I set global theme and layout in "Options". Why channel looks different?
- Login modal window seems to have broken layout.
- My layout configuration settings are not storing.
- I set playlist "menu" mode and I don't see some options.
- Why media progress bar seems not working?
- I can't find player controls menu.
- After couple of transformations, player doesn't react. What happened?
- I try to download a video and I see only
Loading Java Applet...statement. What to do? - I try to download a video and I've got a wrong link.
- After browser resizing, player doesn't fit.
Administrator issues:
- My customized library does not work.
- I've got problems with permanent installing library filters.
- How to easy create an additional theme?
- I want to set my own global CSS for all users.
A: See Global User Options adaptation.
A: Due to CSS issues (login form is in an iframe) CyTube Plus channel themes can not be used in it. It always have user's global theme.
A: Settings are stored in cookies. Go to your browser's proper options and enable cookies if you want to store your layout configuration. This issue also occures if you previosuly accidentally deleted all cookies.
A: It means you have not permissions to see options such "Clear Playlist", "Shuffle Playlist", etc. If you are sure you have permissions, apparently you have logged in after loading a channel. Click "Reload Menu" option and full menu should appear.
A: Different media-sharing websites use various solutions, so currently progress bar works only with YouTube player.
It's a "Controls" button below player, next to "Refresh/Fix Player" button.
A: It's a CSS advanced properties issue. After certain combinations player seems to be blocked. Try back to the default state by clicking backward combination. If you don't remember, just reload player by clicking "Refresh/Fix Player" button.
A: KeepVid engine uses Java applet for creating download links. Go to your browser's proper options and enable Java if you want to download videos.
A: Something went wrong on the server side, just reload channel and try again.
A: CyTube API uses special method of defining player size after resizing browser. Currently it's a "wont fix" issue. It does not affect channel functionality in any way, but if you necessarily want to fix it, just change display mode after browser resizing back and again.
A: 90% of problems with not working library are caused by misusing special characters like ' (apostrophe) in the variables properties. Check all apostrophes and change them to \'. If library script still does not work, get default main.js file and try to change variables one by one - this way you will find which variable causes problems. Also, be very careful if you're adding your own filters to the script - regular expressions are difficult even for advanced programmers.
A: You must have permission on the channel to editing chat filters, after setting UI_TemporaryFilters variable to 0 you should see installing buttons in "Chat Filters" box. If not, it seems you have logged in after loading a channel. Reload page and you should see installing buttons. If you still have problems, check filters.txt file and paste proper fragments of code into "Multi-Filter Editor", then click "Add/Update".
A: Open one of the URLs in ThemesCSS array in your browser and copy it to the text editor. Try to change various things one by one to see how it works. It's easy even for users who are not familiar with CSS language. You can't broke any channel functionality, you can just make it look ugly ;)
A: Go to your channel's "Moderation Menu" and select "Channel Options". In "External CSS" field enter your CSS file URL. This theme will show in themes selector as ## channel default. But remember, user always can change this theme to its own. If you really don't want users to have possibility to change your theme, set UI_LayoutThemeSel variable to 0.