Name: Analyze customer feedback.
The scenario for analyzing customer feedback involves processing feedback data and using methods such as sentiment analysis and clustering to identify patterns and trends in customer satisfaction levels.
Process pattern: information
Responsible modules: backend service
Platform version: v0.4
| Backend service | Process |
|---|---|
| statisticalbackend | employeeperformance |
- A request is received to the statistical backend service, which indicates the location and time period.
- Apply sentiment analysis and clustering methods to identify patterns and trends in customer satisfaction levels
- Generate reports and visualizations to communicate feedback analysis results
- Implement changes based on feedback insights to improve customer satisfaction
