Name: Estimate employee performance.
The scenario for estimating employee and company performance involves analyzing relevant data and using methods such as regression analysis and time series analysis to evaluate key performance indicators over a specific period of time.
Process pattern: information
Responsible modules: backend service
Platform version: v0.4
| Backend service | Process |
|---|---|
| managerbackend | trackperformance |
| Backend service | Process |
|---|---|
| statisticalbackend | analyzecustomerfeedback |
Metrics that could be used by managers in the delivery service company to measure performance include:
- Kitchen: order accuracy rate, order preparation time, customer feedback ratings
- Warehouse: inventory accuracy rate, order fulfillment time, product return rate
- Couriers: delivery completion rate, delivery time, customer feedback ratings
- Managers: employee retention rate, team productivity, customer satisfaction ratings
- Admins: system uptime, response time to support requests, data accuracy rate
- A request is received to the statistical backend service, which contains a list of employees for whom efficiency calculations need to be made.
- Depending on the department in which the employee works, the calculation of his effectiveness is implemented in different ways, i.e. based on different metrics.
- Apply regression analysis and time series analysis methods to evaluate key performance indicators over a specific period of time
- Identify trends and patterns in performance data
- Use insights from data analysis to make informed decisions for performance improvement
