Conversational text Analysis using various NLP techniques

CallScribe is an integrated system for call center management, featuring audio file transcription and analysis, data management via a FastAPI backend, and a user-friendly Next.js frontend interface for viewing and interacting with conversation data.

How to create a dashboard callcenter with EXCEL (Desktop Microsoft Excel).

Can we understand customers based on their experience through our call centres?

This project consist of a dataset of a call center which is to be analyze for the insights of the center so that they can improve on their current position and report the findings using dashboard presentation.

This is the first task of 3 Power BI tasks by PwC Switzerland Virtual Internship organized via Forage.

Creation of a dashboard in Power BI reflecting all relevant Phone Now Call Centre's Key Performance Indicators (KPIs).

Have Created visualization for the given data for call center company project -used different analysis of KPI.

This project is focused on solving the problem statements by leveraging data. Excel was used to solve the case study.

This project was carried out in order to produce insight to a call center company; to determine how much calls come to the company, the response of the calls and the satisfaction of their clients to the calls.

This project have a call center dataset which is provided to us for analyzing it and getting the results back to the stakeholders for improving their call center and analyzing what information is the dataset providing. All the important information is put down on the dashboard for the presentation and understanding of of stakeholders.