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Annual gap analysis process
The Open Forest Product Manager facilitates an annual gap analysis to ensure that the product team has the right skills, resources, tools, and infrastructure to handle issues that come up in the course of the team's ongoing research, design, and development work. You can find the gap analysis template here.
Here's a high-level outline of the process:
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Independently or as a team, brainstorm common scenarios that the team encounters and needs to be able to handle in order for the project and product to be successful.
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As a team:
- Refine and achieve consensus on the scenarios, making sure that there is a scenario to cover every "showstopper."
- Write down success criteria for each of the scenarios and consider What does the team need to be able to do in order to handle the scenario?; What skills does the team need to have?
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Use the scoring sheet in the gap analysis template to assess the criticality and team readiness for each scenario.
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Prioritize scenarios with the lowest scores.
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For each priority scenario, write down the tasks that the team needs to complete in order to ensure that they can meet the success criteria.
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Develop a plan for completing these tasks.
How we work
- Overview
- Onboarding Checklist
- Roles
- Agile Principles
- Skill area heuristics
- Open Forest design system
- Updating Christmas tree content
- Pilot customer response process
- POSS to FLREA Tracking
- Sprint Research Process
- Annual gap analysis process
- Manual accessibility testing process
- Feedback Tool
- Contracting and Task order Information
Technical Information
Past efforts
User Research
- Discovery Research
- Entry points to ePermit (June 2017)
- FLREA discovery sprint (July 2017)
- Law Enforcement Officer discovery sprint findings (December 2017)
- Naming the Open Forest platform
- GitHub repo research brief
- Usability Testing - for Christmas Trees
- Usability Testing - Special Uses (Non-Commercial and Outfitters modules)
- Research Plan - Update Sprint Number (Issue 489)
- Research Plan - Special Use permits evaluation content (June 2019)
- Usability Testing - Special Use permits evaluation content (June 2019)
- Research Plan - Manage User Access (Fall/Winter 2019)
Support
Support Manual
Support Guide for Frontline Staff
- Intro
- Why isn't something working?
- Where do I go to gather my firewood?
- I cannot print my permit.
- I don’t understand how to navigate through Open Forest, or how to purchase my permit online.
- I do not know how to gather firewood.
- I don’t want to purchase my permit online.
- I am not sure about the process to purchase online.
- Pay.gov looks different, is this a real site?
- What am I supposed to do with my permit once it is printed?
- I want to share my experience using Open Forest.