Feedback (Template)

Positive Feedback

Hi NAME,

My name is ______ and I am following up on your email indicating that you’d like to share your thoughts about using Open Forest.

We’re so glad that you enjoyed your experience! To leave an official feedback report, please go back to the Open Forest website: https://openforest.fs.usda.gov where there is a "Give feedback" link in the top right corner which will allow you to leave your feedback for the team.

We greatly appreciate your input!

[Signature]

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Negative Feedback

If someone wants to leave negative feedback, more will be needed. We want the customers to be satisfied with the customer service. We need to make sure that we ask more follow up questions if needed and see if there is anything we can do to right the wrong.

Hello [Insert Customer NAME if provided],

My name is [Insert first name] and I am following up on your email indicating that you’d like to share your recent experience with Open Forest.

We’re always looking for ways to improve the website. We've captured your feedback. If you want to leave more feedback for the team please go to the Open Forest website: https://openforest.fs.usda.gov and click on the "Give feedback" link in the top right corner of the page.

We appreciate your input!

[Signature]