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How to Cut Tree (Template)
We have included a format for a generic question when the customer hasn't included which forest they are going to and then a forest specific template that includes a direct link to the "How to cut your tree" section on the information page.
Hi NAME,
My name is ______ from the Forest Service Customer Support Staff and I’m following up on your email asking about how to cut down your tree. Fortunately we have a great section on each Forest’s permit page entitled “How to cut your tree”. Some of details in this section can change from forest to forest. So, be sure you’ve selected the forest you intend to get your Christmas tree from. If you’d like I can send you a direct link. Which forest were you planning on visiting?
Thanks for using Open Forest!
[Signature]
Hi NAME,
My name is ______ from the Forest Service Customer Support Staff and I’m following up on your email asking about how to cut down your tree. Fortunately we have a great section on your local forests permit information page. Just follow the link below:
(Link here)
I hope that help! Feel free to reach back out to me if you have any other questions.
Happy tree hunting!
[Signature]
https://openforest.fs.usda.gov/christmas-trees/forests/arp#cutting-instructions
https://openforest.fs.usda.gov/christmas-trees/forests/deschutes#cutting-instructions
https://openforest.fs.usda.gov/christmas-trees/forests/flathead#cutting-instructions
https://openforest.fs.usda.gov/christmas-trees/forests/fremont-winema#cutting-instructions
https://openforest.fs.usda.gov/christmas-trees/forests/giffordpinchot#cutting-instructions
https://openforest.fs.usda.gov/christmas-trees/forests/mbs#cutting-instructions
https://openforest.fs.usda.gov/christmas-trees/forests/mthood#cutting-instructions
https://openforest.fs.usda.gov/christmas-trees/forests/ochoco#cutting-instructions
https://openforest.fs.usda.gov/christmas-trees/forests/okawen#cutting-instructions
https://openforest.fs.usda.gov/christmas-trees/forests/rrs#cutting-instructions
https://openforest.fs.usda.gov/christmas-trees/forests/shoshone#cutting-instructions
https://openforest.fs.usda.gov/christmas-trees/forests/umatilla#cutting-instructions
https://openforest.fs.usda.gov/christmas-trees/forests/willamette#cutting-instructions
How we work
- Overview
- Onboarding Checklist
- Roles
- Agile Principles
- Skill area heuristics
- Open Forest design system
- Updating Christmas tree content
- Pilot customer response process
- POSS to FLREA Tracking
- Sprint Research Process
- Annual gap analysis process
- Manual accessibility testing process
- Feedback Tool
- Contracting and Task order Information
Technical Information
Past efforts
User Research
- Discovery Research
- Entry points to ePermit (June 2017)
- FLREA discovery sprint (July 2017)
- Law Enforcement Officer discovery sprint findings (December 2017)
- Naming the Open Forest platform
- GitHub repo research brief
- Usability Testing - for Christmas Trees
- Usability Testing - Special Uses (Non-Commercial and Outfitters modules)
- Research Plan - Update Sprint Number (Issue 489)
- Research Plan - Special Use permits evaluation content (June 2019)
- Usability Testing - Special Use permits evaluation content (June 2019)
- Research Plan - Manage User Access (Fall/Winter 2019)
Support
Support Manual
Support Guide for Frontline Staff
- Intro
- Why isn't something working?
- Where do I go to gather my firewood?
- I cannot print my permit.
- I don’t understand how to navigate through Open Forest, or how to purchase my permit online.
- I do not know how to gather firewood.
- I don’t want to purchase my permit online.
- I am not sure about the process to purchase online.
- Pay.gov looks different, is this a real site?
- What am I supposed to do with my permit once it is printed?
- I want to share my experience using Open Forest.